AI Index / Expedia Group, Inc.
Expedia Group, Inc. (EXPE)
Expedia Group generates revenue through its B2B and B2C travel services (the B2B segment offers things like hotel APIs and travel agent affiliate programs, while the B2C segment encompasses consumer brands like Expedia, Hotels.com, and Vrbo). AI enhances these services by improving booking capabilities through machine learning, enabling cross-selling and personalization. Notably, Expedia has integrated a chatbot into its app, allowing users to plan trips conversationally and access exclusive discounts and rewards. Additionally, the company introduced Romie, an AI-powered travel assistant designed to simplify travel planning and enhance the user experience.
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Our strong performance was supported by progress in advancing each of our 3 strategic priorities, all of which continue to be accelerated by AI.
- Ariane Gorin
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Quotes from expedia Executives About Artificial Intelligence and Generative AI
Since the beginning of the year, we've integrated AI into our products at key moments that matter from AI filters to property Q&A, guest review summaries and our service agent. And these features are driving engagement and getting even more effective with time.
- Ariane Gorin
We're using AI to make our ads more relevant while also injecting it into partner tools like our new ad portal that has improved targeting and measurement capabilities.
- Ariane Gorin
AI-driven search is transforming the way travelers discover and plan their trips. We're moving fast and deliberately to ensure our brands show up wherever travelers are.
- Ariane Gorin
AI provides an opportunity for step function improvement in our team's efficiency and effectiveness over time. We're already seeing the benefits in our product, technology and customer service teams from enhancing developer productivity to improving resolution speed on servicing to highlight just a couple of examples.
- Ariane Gorin
Beyond the volume that comes from them, these early integrations are keeping us at the leading edge of evolving technology and customer behavior, learnings we're bringing directly back into our broader business.
- Ariane Gorin
We've created expert squads that we're embedding across our teams to accelerate adoption, and we see a lot of potential ahead.
- Ariane Gorin