AI Index / Expedia Group, Inc.
Expedia Group, Inc. (EXPE)
Expedia Group generates revenue through its B2B and B2C travel services (the B2B segment offers things like hotel APIs and travel agent affiliate programs, while the B2C segment encompasses consumer brands like Expedia, Hotels.com, and Vrbo). AI enhances these services by improving booking capabilities through machine learning, enabling cross-selling and personalization. Notably, Expedia has integrated a chatbot into its app, allowing users to plan trips conversationally and access exclusive discounts and rewards. Additionally, the company introduced Romie, an AI-powered travel assistant designed to simplify travel planning and enhance the user experience.
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Looking ahead, we are well positioned to build on our momentum as we execute our strategy and capitalize on the opportunities created by AI.
- Ariane Gorin
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Quotes from expedia Executives About Artificial Intelligence and Generative AI
We are using AI to deliver more personalized experiences across all our On brand Expedia, for example, our refined recommendation models drove our best fourth quarter attach rates ever.
- Ariane Gorin
And as we inject AI into both our ads and our ad targeting tools, our ads are becoming more relevant, in performance.
- Ariane Gorin
Finally, as Gen AI changes how travelers do trip discovery, it opens up new growth opportunities for us.
- Ariane Gorin
We are deploying AI internally to give our team superpowers and make our offerings to travelers and partners even more competitive.
- Ariane Gorin
Our product and tech teams are using AI to design and build products, improving quality while shortening cycle time.
- Ariane Gorin
Our supply teams are leveraging AI to speed up inventory onboarding team.
- Ariane Gorin
Our service team is using AI to resolve traveler issues faster and more effectively.
- Ariane Gorin
We have been able to optimize our cloud spend through technology improvements, and a more disciplined cloud operating model.
- Ariane Gorin
Again, I see growth on the horizon. I am excited about the opportunities, and AI just gives me even more confidence.
- Ariane Gorin
While there will be some net benefits to that, I think in the margin rate, overall, I think that is cut cost to invest and grow strategically.
- Scott Schenkel