AI Index / TELUS International (Cda) Inc.
TELUS International (Cda) Inc. (TIXT)
TELUS International integrates AI into its client services, particularly through partnerships with foundational AI developers. The company’s Fuel iX platform and collaboration with Google and other tech partners help it deliver AI-driven client engagement and solutions across industries.
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Additionally, in the quarter, we grew with yet another social media client, particularly in our AI and data solution space, and increased our share of business with the European mobile games client as a result of their vendor consolidation efforts in Latin America where we have a very strong footprint.
- Jason Magnaville
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Quotes from telus-international-cda Executives About Artificial Intelligence and Generative AI
As part of this effort, we're deploying AI tools powered by Pewlix. Deliver granular, real-time insights at the account level.
- Jason Magnaville
We're well positioned to address our clients' evolving needs. For example, our recent partnership with Sumsub allows us to expand our capabilities in end-to-end identity and fraud prevention tools.
- Jason Magnaville
We also continue to see growth in AI and data solutions, in our services to support clients' large language model development.
- Jason Magnaville
For one of our clients, we're working on a training solution for LLM that powers enterprise applications to better understand and interpret images, tables, and documents.
- Jason Magnaville
We've been successful in diversifying within this service line as evidenced by our growth with two social media network.
- Jason Magnaville
We look to continuously progress and upgrade our offerings within AI and data solutions. This area continues to evolve, and our leading abilities to mobilize human talent and expertise either on-site or crowdsource especially for highly nuanced work around LLM training.
- Jason Magnaville
While differentiating our customer experience management offerings. Importantly, our proof of concepts are now translating into customer-facing deployments.
- Tobias
We also expect to see an acceleration of a demand for AI-first software development and have launched our own AI-first lean teams offering, whereby we are testing smaller development squads operating at a higher velocity.
- Tobias
We developed an AI-based backlog prioritization model for a global cloud provider. This initiative is expected to save $10 to $15 million by improving workload management, preventing escalation, and ensuring timely case handling.
- Tobias
A global payments platform is one of several pilots of our fuel agent trainer with a select cohort aiming for broader adoption across all teams.
- Tobias
Especially when it comes to investments with a major long-term impact on business success or failure, such as the adoption of AI, companies have gone through phases of excitement and caution.
- Tobias
Whether developed in-house at TELUS International (Cda) Inc. or gained through partnerships.
- Tobias
Revenue with TELUS grew 12% year over year. Driven by services we provide in customer experience management, and digital solutions.
- Gopi Chande
I will point out that year over year, our overall revenue in AI and data solutions grew in the quarter as we continue to diversify across more clients in that service line.
- Gopi Chande