AI Index / ServiceNow, Inc.
ServiceNow, Inc. (NOW)
ServiceNow incorporates AI in its platform to support business transformation, including process automation and customer experience-focused products. The company utilizes large language models and domain-specific tools like Now Assist to improve productivity for enterprises.
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We are at the forefront of enterprise AI. Our position is highly differentiated because AI work is cross-functional work. ServiceNow integrates the entire tech stack, on-prem or in the cloud, any system, any LLM, any data source, and we bring all of that data into a single model.
- William McDermott
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Quotes from servicenow Executives About Artificial Intelligence and Generative AI
The AI hype cycle has not slowed for good reason. Enterprises in every industry and every region of the world have AI transformation as priority number one. IT budgets are highly resilient and increasingly focused on strategic mission-critical AI platforms.
- William McDermott
Our next AI program is called [NowNext] AI. And this is getting our engineering teams deployed to get customers live fast.
- William McDermott
With our sales and order management solution and our acquisition of Logik.ai, we're not just entering CRM. We're reimagining it now. We're delivering a fully integrated AI-powered front office, sales and service, streamlined operations, and dramatically improved time to revenue.
- William McDermott
AI is the new UI, and that's why the software industrial complex of the 21st century is converging into ServiceNow as the extensible AI operating system for the agentic enterprise.
- William McDermott
Agentic AI is transforming the business model of every company in the world. They see the difference between ServiceNow and the other ones.
- William McDermott
Our Now Assist net new ACV to date also continues to trend very well beating expectations once again, fueled by an increase in both deal volume and size quarter-over-quarter.
- Gina Mastantuono
Agentic AI is the central control plane for all of their agents, including third-party agents from OpenAI, Microsoft, and others.
- Amit Zavery