SoundHound AI, Inc. is using AI across its product lines, implementing AI innovations to drive customer satisfaction and improve operational efficiency.
Quotes from soundhound Executives About Artificial Intelligence and Generative AI
In this inevitable AI transformation, companies need a partner like SoundHound to help them rapidly reinvent themselves.
- Keyvan Mohajer
With the exponential advances in AI, we believe we are entering a new era where companies with deep tech and data moats will create the most value.
- Keyvan Mohajer
SoundHound AI was founded with a mission to deliver voice and conversational AI experiences that are deeply integrated into user environments and deliver value where it matters most.
- Keyvan Mohajer
Our Agentic platform is the only solution that is ready to be deployed across a multitude of vertical use cases and a huge and growing range of touch points and modalities from call centers to cars, robots, phones, apps, TVs, and websites.
- Keyvan Mohajer
This means that our customers can build an agent once and deploy it anywhere.
- Keyvan Mohajer
We can give customers access to big tech models, emerging models, other third-party models as well as SoundHound's own models that consistently outperform big tech players.
- Keyvan Mohajer
And because of our deep expertise in conversational AI, we are able to optimize our own technologies to meet customer needs.
- Keyvan Mohajer
SoundHound has a massive amount of data and has processed billions of interactions over the years across all major global languages supported by having a physical presence in multiple markets and geographies.
- Keyvan Mohajer
One large health care network reported that their AI agent built on SoundHound platform now handles more than 1/3 of all patient appointment scheduling, helping to unclog the system that gets patients what they need more quickly.
- Keyvan Mohajer
Our Pillar 3 vision is paying off. It's -- we predicted a flywheel effect from Pillar 3.
- Keyvan Mohajer
In the industry, there's no one number for containment rate because it depends on the use case. We've seen, for example, in the use case, a 30% containment go to 70%, 80%, sometimes over 90%.
- Keyvan Mohajer
In a completely different industry, telecommunications, another customer reported a 20% reduction in the labor costs associated with billing disputes, thanks to AI agents that analyze invoices and execute adjustments.