AI Index / Salesforce, Inc.
Salesforce, Inc. (CRM)
Salesforce integrates AI into its customer relationship management (CRM) platform through Salesforce Einstein, which provides predictive analytics, natural language processing, and automation tools. These AI-driven features help businesses enhance customer service, optimize marketing efforts, and improve sales forecasting. Salesforce also uses AI to power its automation and workflow capabilities.
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Make no mistake. These results aren't just financial milestones. It's the growth that we are seeing, particularly with agent force and data cloud, and it's proof... the agentic enterprise, the real manifestation of what AI was meant to be, well, that agentic enterprise has arrived.
- Marc Benioff
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Quotes from salesforce Executives About Artificial Intelligence and Generative AI
Ultimately, it's about this. It's about humans and agents working together with every decision grounded in trusted data. This is, as I said, what AI was meant to be.
- Marc Benioff
These Agentic enterprises, well, for Salesforce, it's certainly true. It's a complete transformation. And for our customers, the Agentic enterprise is a complete reinvention.
- Marc Benioff
In field service, agents orchestrate scheduling and logistics, so technicians can focus on solutions.
- Marc Benioff
But now with our new Agentic sales, everybody is getting called back. It's a huge breakthrough, and something that every company is gonna benefit from.
- Marc Benioff
And in service, we've been talking about that now for months. You can see our agents are handling millions of conversations. Humans are delivering the empathy and expertise.
- Marc Benioff
Commerce, it's the same thing. Agents are giving every seller superpowers. Shoppers a personal assistant.
- Marc Benioff
And none of this is possible without Data Cloud. Data Cloud is the heart and soul of the success of these agents because it is providing the data and the metadata that you need and the context to get the accuracy.
- Marc Benioff
Our data cloud as well as Tableau and MuleSoft and soon Informatica, working together to really helping our customers to clean and harmonize their data and provide it in a way that can be consumed by our agent force platform to provide this level of accuracy.
- Marc Benioff
We have our metadata platform unifying our apps, our data, and agents into one powerful agentic operating system.
- Marc Benioff
We are rebuilding every single one of our products to be agentic.
- Marc Benioff
Now I guess nothing lasts forever. Okay? But I just look at how I'm running my own business and the business of our customers. I don't understand what the replacement is.
- Marc Benioff