AI Index / Salesforce, Inc.
Salesforce, Inc. (CRM)
Salesforce integrates AI into its customer relationship management (CRM) platform through Salesforce Einstein, which provides predictive analytics, natural language processing, and automation tools. These AI-driven features help businesses enhance customer service, optimize marketing efforts, and improve sales forecasting. Salesforce also uses AI to power its automation and workflow capabilities.
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Salesforce has become right out of the gate here, the largest supplier of digital labor and this is just the beginning and it's all powered by these autonomous AI agents.
- Marc Benioff
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Quotes from salesforce Executives About Artificial Intelligence and Generative AI
With Salesforce, Agentforce, we're not just imagining this future, we're already delivering it. And you still know that in the last week of the quarter, Agentforce went into production.
- Marc Benioff
Agentforce represents this next evolution of Salesforce. This is a platform now where AI agents work alongside humans in a digital workforce that amplifies and augments human capabilities and delivers with unrivaled speed.
- Marc Benioff
...it's hard to get our head completely around. This is the market for digital labor...and it's all powered by these autonomous AI agents.
- Marc Benioff
...companies like FedEx, Adecco, Accenture, ACE Hardware, IBM, RBC Wealth Management and many more are now building their digital labor forces on the Salesforce platform with Agentforce.
- Marc Benioff
This is a bold leap into the future of work where AI agents with humans unite to transform all of our customer interactions.
- Marc Benioff
And listen at Salesforce jobs are going to evolve and roles will shift as well.
- Marc Benioff
I think we took one earnings call just to talk about the power of data and what it meant for Salesforce.
- Marc Benioff