AI Index / Salesforce, Inc.
Salesforce, Inc. (CRM)
Salesforce integrates AI into its customer relationship management (CRM) platform through Salesforce Einstein, which provides predictive analytics, natural language processing, and automation tools. These AI-driven features help businesses enhance customer service, optimize marketing efforts, and improve sales forecasting. Salesforce also uses AI to power its automation and workflow capabilities.
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We're here in this beautiful San Francisco on the 60th floor of Salesforce Tower, and it is a gorgeous day, 70 degrees, the AI capital of the world.
- Marc Benioff
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Quotes from salesforce Executives About Artificial Intelligence and Generative AI
The biggest brands in the world are choosing Salesforce to lead their Agentic transformation, companies like Amazon, Ford, AT&T, Moderna, GM, Pfizer.
- Marc Benioff
You've heard me talk about it at Dreamforce and on these calls, our vision of humans and agents working together for years, companies bought apps. We all use apps.
- Marc Benioff
I use them at home. I use them in my company.
- Marc Benioff
We have apps and agents. We have humans and agents working together.
- Marc Benioff
We're bringing humans, agents, apps, and data together, not just to make people better at their jobs, but to redefine how work gets done.
- Marc Benioff
If you haven't seen the new Agentforce, you haven't seen Agentforce, the level of determinism, the voice capabilities, Agentforce Studio, Agentforce Builder.
- Marc Benioff
We even have Agentforce running in Slack.
- Marc Benioff
Agentforce and Data 360 ARR, including Informatica, now exceeds $2.9 billion.
- Marc Benioff
Salesforce IT service product, which is about apps and agents, helping you manage all your ITSM.
- Marc Benioff
We built an amazing new life sciences product this year. Agentforce for life sciences.
- Marc Benioff
For years, I've met with untold numbers of customers, call it thousands, call it more than that.
- Marc Benioff
Over the years, they used to tell me, maybe, okay, I want to roll my own AI.
- Marc Benioff
I'm going to build my own model. I'm going to build my own agent.
- Marc Benioff
So Agentforce runs in Slack. We have amazing things happening.
- Marc Benioff
No better example of that than SlackBot, immediately as you turn it on, you're a Slack customer, it looks at all your Slack.
- Marc Benioff
I'm using it myself, and we're using it. We're customer 0.
- Marc Benioff
And that's why Salesforce has become one of these incredible companies because our platform provides these amazing 4 layers that you see right here that everyone needs to convert raw intelligence into real work.
- Marc Benioff
SlackBot can access all of those messages as well as your files, your calendar, your Salesforce, your Google, your Microsoft Teams here this, here that.
- Marc Benioff
Together, all of this is the complete operating system for the Agentic enterprise.
- Marc Benioff
Yes, I'm using it myself, and we're using it. We're customer 0.
- Marc Benioff
And it comes up to the next level to Agentforce and you can build your agents, train your agents, put the guardrails in your agents, give them voice, they can talk now, they're talking.
- Marc Benioff
I want to try to rebuild the whole team with agents about almost 10 months ago.
- Jason Lemkin
We did 3,000 with Agentforce. And for one -- I was just looking at a couple of examples. We closed a $250,000 customer this week, but the first one with Agentforce was Freshworks. You know Freshworks.
- Jason Lemkin