AI Index / Salesforce, Inc.
Salesforce, Inc. (CRM)
Salesforce integrates AI into its customer relationship management (CRM) platform through Salesforce Einstein, which provides predictive analytics, natural language processing, and automation tools. These AI-driven features help businesses enhance customer service, optimize marketing efforts, and improve sales forecasting. Salesforce also uses AI to power its automation and workflow capabilities.
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This is a moment where Informatica is more important to our customers than ever before because of what's happened with AI. And I think everyone who is going through an AI transformation, every business including mine, know, we're gonna talk about some great businesses that are going through transformations.
- Marc Benioff
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Quotes from salesforce Executives About Artificial Intelligence and Generative AI
Every AI transformation is a data transformation. And you don't see it on the consumer side because...that's an amalgamated dataset applied to this enterprise AI really works. You have to have your enterprise data together to get the result that you want.
- Marc Benioff
The success of AgentForce is building on the strong growth we've seen in our data cloud. Data readiness, as I mentioned, with Informatica is critical for every company. And in this quarter, our data cloud just surpassed twenty-two trillion records up 175% year over year.
- Marc Benioff
Our core clouds continue to be a cornerstone of our product portfolio...as customers adopt more agents, upgrade to premium additions, and leverage our industry solutions, we see greater expansion and stronger customer retention. With data and AI, that value is accelerating.
- Robin Washington
In this new Agentic AI era, every company is gonna say that they have agents. But without these four parts, of what we call ADAM, the agents, the data, the apps, the metadata framework, you're just not really able to deliver this complete experience for the enterprise, including delivering digital labor.
- Marc Benioff