AI Index / Salesforce, Inc.
Salesforce, Inc. (CRM)
Salesforce integrates AI into its customer relationship management (CRM) platform through Salesforce Einstein, which provides predictive analytics, natural language processing, and automation tools. These AI-driven features help businesses enhance customer service, optimize marketing efforts, and improve sales forecasting. Salesforce also uses AI to power its automation and workflow capabilities.
Loading...
Our two newest major products are Data Cloud and Agentforce, AI product line now, we can see as a multibillion dollar product line.
- Marc Benioff
Similar Companies in the Swift AI Index
Quotes from salesforce Executives About Artificial Intelligence and Generative AI
We ended this year with $900 million in Data Cloud and AI. ARR, it grew a 120% year-over-year. We've never seen products grow at these levels, especially, Agentforce.
- Marc Benioff
[Agentforce] we've already have 3,000 paying Agentforce customers who are experiencing unprecedented levels of productivity, efficiency and cost savings.
- Marc Benioff
[Agentforce] is transforming how we do outbound prospecting, already engaging more than 50 leads per day with personalized outreach and timely follow ups.
- Brian Millham
[Agentforce] autonomously handled 380,000 service requests [with an] incredible 84% resolution rate and only 2% of the requests require human escalation.
- Brian Millham
[Futurum Group found that Agentforce can achieve ROI five times faster than DIY while lowering costs by 20%.]