AI Index / Sprinklr, Inc.
Sprinklr, Inc. (CXM)
Sprinklr’s revenue comes from: 1) Subscription revenue (core CXM platform: Social/Insights, Service/contact center, Customer Feedback Management, knowledge management). AI is embedded and directly monetized via AI agents, automation/deflection, copilots, analytics—management cites stronger AI uptake and higher cloud costs. 2) Professional/operational services (implementation, delivery, support, enablement). AI contributes indirectly by enabling deployments and future consumption, but services are not AI products themselves. Overall, AI is a meaningful direct driver within subscriptions but not the sole revenue source.
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To leverage our AI-powered platform through an ambidextrous approach, reenergizing and growing our core while expanding and strengthening our disruptive services.
- Rory Read
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Quotes from sprinklr Executives About Artificial Intelligence and Generative AI
Our AI-native platform turns first-party data into actionable insight, enabling brands to anticipate customer needs and deliver meaningful value across all customer interactions.
- Rory Read
Early results from Project Bearhug are telling: stronger C-suite relationships, tighter alignment with customer priorities, and clear demonstration of Sprinklr's value.
- Rory Read
We are experiencing higher data and hosting costs in response to business opportunities, especially in Sprinklr service and our expanded AI capabilities.
- Anthony Coletta
Through our social insights, service, and customer feedback management suites, leading brands leverage real-time behavior and sentiment to recommend content and products that drive engagement and loyalty.
- Rory Read
AI-powered automation delivered a 35% increase in case deflection, 50% faster handling times, and a 500% boost in agent productivity.
- Rory Read
Sprinklr's AI-native platform is uniquely positioned to unify this data across all channels, delivering consistent, connected experiences at scale.
- Rory Read
The latest expansion in AI agent underscores the bank's confidence in Sprinklr's ability to secure scalable and efficient digital services.
- Rory Read
Our approach in AI is all around context. You must have context, and we want intelligent collaboration.
- Rory Read
Our AI is embedded into the platform. And when you see data, you get to see data that pulls together social information, conversations around commerce activities...
- Rory Read
AI is fundamental to that. Our AI is embedded into the platform. And when you see data, you get to see the data that pulls together social information...
- Rory Read